Thursday, June 17, 2010

Sears Father's Day Rebate and giftcard updates

Ok - remember that fabulous rebate Sears was offering for Father's Day? (spend $50.00 on men's apparel, receive $50.00 in Sears come back cash)?  Then remember we talked about getting a $50.00 Sears giftcard from CVS (they were offering $10 in ECB's wyb a $50.00 giftcard).  WELL it turned out that Sears was playing bait and switch for awhile - stating that they would NOT honor rebates purchased with gift cards!!
When I heard that I felt horrible about posting a deal like that, that the retailer was not going to honor!!  My apologies!!

Does that make ANY sense to you?  Gift cards are NOT coupons or discounts, they are like cash!!  No where in the fine print of the rebate details did it mention that gift cards were not a valid form of payment for this rebate.  When I first heard this, I was very angry.  I thought it was pretty sneaky of Sears to try to pull this - especially since they are a company barely pulling out of bankruptcy.  Wouldn't you think that a company trying to get out of bankruptcy would want the BEST customer service policies ever and treat all of their customers well??

It turns out that Sears does!  here is a response to a post on the For the Momma's blog:

Sears Cares June 17, 2010 at 4:32 pm

My name is Shayne with the Sears Escalations Team. Please allow me to apologize on behalf of Sears for the trouble that was encountered by all when trying to get their $50 rebate. Here at Sears, we value each and every customer that we have. It is not our intensions to mislead our customers in any way and we are very sorry that this has happened. Here at Sears Cares we are a single point of contact for our customers and our case managers work an issue from the beginning to the end when we get a resolution that best suits our customers and Sears. I would like to ask each and every one of you to contact our office via email at and we will have a case manager contact you directly within 24 hours of receipt of the email. In the email, please provide a contact phone number and we will call you directly. Also, in your email, please reference this web site (Sears Men’s Rebate Update) for reference to where you heard about us, and we do look forward to talking to you soon.
Thank you,
Shayne W.
Senior Case Manager
Sears Cares

SO if you did this deal with a giftcard, email them right away and HOPEFULLY they will get this all straightened out!


Energy Rebates said...

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